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Your online garden centre

Returns policy

If you are not entirely happy with your purchase we will exchange or refund in full, excluding any carriage, provided that the items are returned within 14 days, unused and in their original condition. Any packaging should also be in the same condition as when received.

If you return the goods because the product was ordered incorrectly or clothing does not fit then you will pay the postage costs to return the goods. You will also be charged for the postage costs for any replacement goods supplied.

Where an item has been delivered and turns out to be faulty or damaged we will refund your postage costs for returning it to us.

Before returning any purchases you should contact our customer services department to obtain a returns number. If you are returning faulty damaged goods please confirm with us first as we will only refund the basic postage charge.

Returns should be sent to: Garden Essentials, 6 Huly Hill Road, Edinburgh Interchange, Newbridge, Edinburgh, EH28 8PH